Lifetime warranty on connections
Four-year warranty on scratching posts
Dear customers,
Here You got the possibility to customize your cat tree/product. Below You will find all available options and if You will have any doubt, please check all informations in our template ( under )
The EX-S-MAX-5 floor-to-ceiling Maine Coon cat tree is an extensive tension-mounted structure from the MAX range. It combines exceptionally thick scratching posts, two soft hammock levels, a large round platform and an elevated cat house with an additional bed on top. The model uses the height of the room to create vertical space for scratching, climbing, observing and resting. The complete structure is stabilised between the floor and ceiling by a robust tensioning mechanism based on an M12 screw.
The hammock, platform and house extend beyond the base; allow more than 60 × 60 cm for safe access and jumping.
Allow the hammock cover to dry completely before refitting and attach it correctly to the frame. Check fabric, zips and fixings periodically.
Individual parts can be replaced without replacing the whole structure. Check rope, textiles, hammock frame, house mounting, connections and tension for wear.
Consider the cat’s size, weight, age, mobility and jumping habits, the number of cats and the floor and ceiling at the installation point.
Measure the vertical distance from the finished floor to the ceiling precisely at the intended position. Do not rely only on building plans; floor and ceiling levels can vary. Incorrect measurements may prevent proper tension adjustment.
The upper plate must rest against a flat, stable, sufficiently strong ceiling. Check suitability before using suspended ceilings, lightweight boards, tiles or decorative panels; a thin covering is not automatically a suitable support.
The base must rest evenly on a flat, stable floor. Soft carpets, unstable coverings and uneven floors can affect vertical alignment and tension.
After assembly, check vertical alignment, even contact of the base, tightness of connections, stability of the house and hammock frame and correct M12 tension.
Recheck after the first days of intensive use and periodically thereafter, especially after moving the cat tree, changing flooring, renovation or any loosening.
With several large cats, loads can act at different points simultaneously; check all connections and tension particularly regularly.
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Our products meet the highest quality standards of both, the workmanship and the used materials. Each product passes through thorough quality control before shipment, we also make every effort to ensure that the components used in their production are completely safe for cats and household members, e.g. all varnishes meet the DIN EN 71 standard which means they do not contain formaldehyde, insecticides and heavy metals. Such varnishes can be used in hospitals and even for painting toys for children.
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- 24 months warranty Door to Door
https://cat-tree-rufi.com/content/31-warunki-gwarancji
- Extended warranty program with a lifetime warranty on all connections in the products and a 4-year warranty on the rope
https://cat-tree-rufi.com/content/34-extended-warranty-program
- delivery within the EU included in the price (not applicable to accessories, beds and toys),, including full protection of the shipped goods, each package is insured for its equivalent, simple procedures for complaint of transport damage, without customer involvement, without damage protocols, etc.
- full warranty and post-warranty service, at any time you can order any part of the scraper, (even if the model has been withdrawn from production all the components are still available as spare parts)