Lifetime warranty on connections
Four-year warranty on scratching posts
Dear customers,
Here You got the possibility to customize your cat tree/product. Below You will find all available options and if You will have any doubt, please check all informations in our template ( under )
The EX-S-MAX-1 floor-to-ceiling Maine Coon cat tree combines the specialist MAX design with a tall structure stabilised between the floor and ceiling. It features substantial 18 cm diameter posts, three full-sized hammocks and a robust tensioning mechanism based on a thick M12 screw. The model is intended for large and heavy cats that require not only spacious beds but also a structure designed for intensive scratching, climbing and energetic jumps between levels.
The hammocks extend beyond the base. Leave more than 60 × 60 cm of space for jumping, turning and safe access.
The open design has no enclosed house or tube. Consider the cat’s age, mobility, climbing habits and the number of cats, as well as the floor and ceiling at the intended position.
Each EX-S-MAX-1 is manufactured according to the room height provided when ordering. Before purchase, the vertical distance from the finished floor to the ceiling must be measured precisely at the intended installation point.
The measurement should not be based solely on the height stated in building plans. Floors and ceilings may vary locally, so the distance should be checked exactly where the cat tree will stand. Taking several measurements close to the intended position is advisable.
The correct dimension directly affects adjustment of the tensioning mechanism and the pressure that can be achieved. A substantial measuring error may make installation difficult or prevent the structure from being stabilised correctly.
The upper pressure plate should rest against a flat, stable and suitably strong part of the ceiling. The system produces pressure, so the mounting surface must be capable of carrying it safely.
With a suspended ceiling, lightweight construction, decorative panels or another surface that is not itself a rigid structural element, suitability must be checked before installation. A thin board or decorative covering should not automatically be treated as an appropriate ceiling support point.
The floor is equally important. The base should make even contact with a flat and stable surface. A thick carpet, soft floor covering or uneven floor may affect vertical alignment and the subsequent tension of the system.
After assembly, check vertical alignment, even contact of the base with the floor, tightness of all connections and correct tension of the M12 screw.
Check the connections again after the first days of intensive use. Continue checking the tension periodically, especially after moving the cat tree, changing the floor covering, renovation or any looseness or increased movement. The mechanism must remain firmly supported between the floor and a stable ceiling.
With several large cats, check connections and tension particularly regularly.
The visible wooden elements are lacquered.
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Our products meet the highest quality standards of both, the workmanship and the used materials. Each product passes through thorough quality control before shipment, we also make every effort to ensure that the components used in their production are completely safe for cats and household members, e.g. all varnishes meet the DIN EN 71 standard which means they do not contain formaldehyde, insecticides and heavy metals. Such varnishes can be used in hospitals and even for painting toys for children.
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- 24 months warranty Door to Door
https://cat-tree-rufi.com/content/31-warunki-gwarancji
- Extended warranty program with a lifetime warranty on all connections in the products and a 4-year warranty on the rope
https://cat-tree-rufi.com/content/34-extended-warranty-program
- delivery within the EU included in the price (not applicable to accessories, beds and toys),, including full protection of the shipped goods, each package is insured for its equivalent, simple procedures for complaint of transport damage, without customer involvement, without damage protocols, etc.
- full warranty and post-warranty service, at any time you can order any part of the scraper, (even if the model has been withdrawn from production all the components are still available as spare parts)