Lifetime warranty on connections
Four-year warranty on scratching posts
Dear customers,
Here You got the possibility to customize your cat tree/product. Below You will find all available options and if You will have any doubt, please check all informations in our template ( under )
The EX-S-MAX-7 floor-to-ceiling Maine Coon cat tree is the largest and most extensive structure in the EX-S-MAX range. Weighing approximately 160 kg, it creates a full-sized multi-level environment for large cats. The model combines substantial 18 cm diameter posts, two enormous structural platforms, four 60 cm round beds, a double cat-house module, two upper beds and two suspended beds. The complete structure is stabilised between the floor and ceiling by a robust tensioning system based on an M12 screw.
Leave additional space around the structure for jumping, turning, safe access, cleaning and checking connections.
The product page does not specify a maximum number of cats. Match use to the cats’ weight, activity and relationships, and check all connections and tension regularly.
Individual parts can be serviced and ordered as replacements. Remove hair regularly and check textiles, rope, beds, houses, platform fixings and the tension system.
Before purchase, consider the approximately 160 kg weight, full 150 × 200 cm footprint, floor and ceiling suitability and the needs of the cats.
Measure the vertical distance from the finished floor to the ceiling precisely at the intended position. Do not rely only on building plans; uneven floor and ceiling levels can affect the measurement and tension adjustment.
The upper tension element must rest against a flat, stable and sufficiently strong ceiling. Check suitability before using suspended ceilings, lightweight boards, tiles or decorative panels; a thin covering is not automatically a suitable support.
The floor must be flat, stable and sufficiently load-bearing for the approximately 160 kg structure and the cats using it.
Plan the final location before assembly. After assembly, this model is not intended to be moved frequently between rooms.
Check door widths, access routes, furniture, windows, heaters and the working space needed to assemble the parts.
Bring components directly into the final room and assemble at the intended position. Leave access for cleaning, checking connections and servicing.
Assemble all parts according to the instructions, align the structure vertically and stabilise it correctly against the ceiling.
Recheck connections and M12 tension after the first days of intensive use; parts may settle slightly under pressure.
Continue checking periodically, and after moving the structure, changing flooring, renovation or increased movement. The tension system must remain firmly supported between a stable ceiling and a sufficiently load-bearing floor.
Our products meet the highest quality standards of both, the workmanship and the used materials. Each product passes through thorough quality control before shipment, we also make every effort to ensure that the components used in their production are completely safe for cats and household members, e.g. all varnishes meet the DIN EN 71 standard which means they do not contain formaldehyde, insecticides and heavy metals. Such varnishes can be used in hospitals and even for painting toys for children.
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- 24 months warranty Door to Door
https://cat-tree-rufi.com/content/31-warunki-gwarancji
- Extended warranty program with a lifetime warranty on all connections in the products and a 4-year warranty on the rope
https://cat-tree-rufi.com/content/34-extended-warranty-program
- delivery within the EU included in the price (not applicable to accessories, beds and toys),, including full protection of the shipped goods, each package is insured for its equivalent, simple procedures for complaint of transport damage, without customer involvement, without damage protocols, etc.
- full warranty and post-warranty service, at any time you can order any part of the scraper, (even if the model has been withdrawn from production all the components are still available as spare parts)