Lifetime warranty on connections
Four-year warranty on scratching posts
Dear customers,
Here You got the possibility to customize your cat tree/product. Below You will find all available options and if You will have any doubt, please check all informations in our template ( under )
The EX-S-2 floor-to-ceiling cat tree is a tall model designed to be installed between the floor and ceiling. Its vertical structure makes good use of the room's height and gives your cat several levels for climbing, scratching, resting and observing its surroundings.
The EX-S-2 is stabilised using a ceiling tensioning mechanism. The total height is tailored to the room height specified when placing your order. Before purchasing, carefully measure the distance from the finished floor surface to the ceiling at the intended installation point.
After assembly, check that the cat tree is vertical, tighten all connections securely and adjust the ceiling tensioning mechanism correctly. You can choose the finish from the options available on the product page.
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Our products meet the highest quality standards of both, the workmanship and the used materials. Each product passes through thorough quality control before shipment, we also make every effort to ensure that the components used in their production are completely safe for cats and household members, e.g. all varnishes meet the DIN EN 71 standard which means they do not contain formaldehyde, insecticides and heavy metals. Such varnishes can be used in hospitals and even for painting toys for children.
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- 24 months warranty Door to Door
https://cat-tree-rufi.com/content/31-warunki-gwarancji
- Extended warranty program with a lifetime warranty on all connections in the products and a 4-year warranty on the rope
https://cat-tree-rufi.com/content/34-extended-warranty-program
- delivery within the EU included in the price (not applicable to accessories, beds and toys),, including full protection of the shipped goods, each package is insured for its equivalent, simple procedures for complaint of transport damage, without customer involvement, without damage protocols, etc.
- full warranty and post-warranty service, at any time you can order any part of the scraper, (even if the model has been withdrawn from production all the components are still available as spare parts)