Lifetime warranty on connections
Four-year warranty on scratching posts
Dear customers,
Here You got the possibility to customize your cat tree/product. Below You will find all available options and if You will have any doubt, please check all informations in our template ( under )
The EX-S-MAX-2 floor-to-ceiling Maine Coon cat tree is an extensive tension-mounted structure combining a vertical floor-to-ceiling design with the enlarged components of the MAX range. It features substantial 18 cm diameter scratching posts, two full-sized single hammocks and a double hammock providing two additional resting levels. The complete structure is stabilised between the floor and ceiling by a robust M12 tensioning system.
The hammocks extend beyond the base; leave more than 60 × 60 cm for jumping, turning and safe access. The open design has no enclosed house or tube.
Allow covers to dry completely before refitting and attach them correctly to the frame. Check the fabric, zips and heavily loaded areas periodically.
Individual covers, posts and frames can be replaced without replacing the entire structure. Check rope, covers, connections and tension to identify wear.
Consider the cat’s size, weight, age, mobility and climbing habits, the number of cats and the floor and ceiling at the installation point.
Measure the vertical distance from the finished floor to the ceiling precisely at the intended position; do not rely only on building plans. Check nearby points for unevenness. Incorrect measurements may prevent proper installation or tension adjustment.
The upper plate must rest against a flat, stable, sufficiently strong ceiling. Check suitability before using suspended ceilings, lightweight boards, tiles or decorative panels. A thin covering is not automatically a suitable support; another mounting point or surface preparation may be needed.
The base must rest evenly on a flat, stable floor without tilting or rocking. Thick soft carpets, unstable coverings, uneven tiles or flexible floors may affect alignment and tension.
After assembly, check vertical alignment, even contact of the base, tightness of connections and correct M12 tension.
Recheck after the first days of intensive use. Check periodically thereafter, and after moving the structure, changing flooring, renovation or any loosening.
With several Maine Coons, check all connections and tension particularly regularly because loads may act at different heights at the same time.
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Our products meet the highest quality standards of both, the workmanship and the used materials. Each product passes through thorough quality control before shipment, we also make every effort to ensure that the components used in their production are completely safe for cats and household members, e.g. all varnishes meet the DIN EN 71 standard which means they do not contain formaldehyde, insecticides and heavy metals. Such varnishes can be used in hospitals and even for painting toys for children.
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- 24 months warranty Door to Door
https://cat-tree-rufi.com/content/31-warunki-gwarancji
- Extended warranty program with a lifetime warranty on all connections in the products and a 4-year warranty on the rope
https://cat-tree-rufi.com/content/34-extended-warranty-program
- delivery within the EU included in the price (not applicable to accessories, beds and toys),, including full protection of the shipped goods, each package is insured for its equivalent, simple procedures for complaint of transport damage, without customer involvement, without damage protocols, etc.
- full warranty and post-warranty service, at any time you can order any part of the scraper, (even if the model has been withdrawn from production all the components are still available as spare parts)