Dear Sir or Madam,

Our products meet the highest quality standards of both, the workmanship and the used materials. Each product passes through thorough quality control before shipment, we also make every effort to ensure that the components used in their production are completely safe for cats and household members, e.g. all varnishes meet the DIN EN 71 standard which means they do not contain formaldehyde, insecticides and heavy metals. Such varnishes can be used in hospitals and even for painting toys for children.

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Each of our products has:

- five years of written warranty for the entire structure of the scratcher and all connections (very simple process of lodging complaints based on photos)

- two years warranty for scraping poles, (the method of filing complaints and its scope can be find  in the section New Conditions of Rufi Guarantee )

- free delivery throughout the EU, including full protection of the shipped goods, each package is insured for its equivalent, simple procedures for complaint of transport damage, without customer involvement, without damage protocols, etc.

- full warranty and post-warranty service, at any time you can order any part of the scraper, (even if the model has been withdrawn from production all the components are still available as spare parts)