Lifetime warranty on connections
Four-year warranty on scratching posts
Dear customers,
Here You got the possibility to customize your cat tree/product. Below You will find all available options and if You will have any doubt, please check all informations in our template ( under )
The Small Suspended Cat Exercise Wheel with Support Frame is an indoor toy designed to provide cats with movement, active play and additional behavioural stimulation. This model is intended for cats weighing no more than 4 kg. The 100 cm wheel is mounted on a steel axle supported by two self-aligning ball bearings.
The term “suspended” refers to the way the wheel is mounted inside its support structure. The product is not attached to a wall or ceiling – the complete structure stands on its own wooden base.
Unlike exercise wheels with a roller base, the suspended version uses a steel axle. The axle runs in two self-aligning ball bearings installed in a steel support structure.
The support frame is made of galvanised steel and enclosed with plywood elements. The complete structure stands on a wooden base measuring 60 × 80 cm.
The exercise wheel is equipped with:
The adjustable mechanical brake increases resistance and limits the rotational speed of the wheel. It must be adjusted so that the wheel cannot accelerate excessively while the cat is running.
Insufficient brake resistance may cause excessive acceleration, loss of balance and the cat falling out of the wheel. The brake setting should be checked regularly and adjusted when necessary.
The locking mechanism completely immobilises the wheel. Whenever members of the household are away, the wheel must remain locked.
This model is intended for cats with a maximum weight of 4 kg. The limit must not be exceeded, as this may damage the structure and increase the risk of injury to the cat.
When selecting the correct size, consider not only the cat’s weight but also the length of its body and its position inside the wheel. The cat’s back should not be excessively curved while moving.
Important: the wheel is a toy intended to provide movement and entertainment. It is not training, rehabilitation or medical equipment. If the cat has orthopaedic or cardiac conditions, or if there are other health-related concerns, a veterinarian should be consulted before use.
Before allowing the cat to use the wheel:
Do not use the product if the structure is unstable, any fastener is loose or the rotation mechanism does not operate correctly.
Not every cat will immediately understand how the rotating wheel works. Introduce the product calmly and allow the cat to explore it at its own pace.
Never place the cat inside the wheel by force or make it run. The cat should use the wheel voluntarily and at its own pace.
| External wheel diameter | 100 cm |
| Internal wheel diameter | 88 cm |
| Wheel depth | 32 cm |
| Running surface width | 28.7 cm |
| Base dimensions | 60 × 80 cm |
| Total height | 109.5 cm |
| Maximum cat weight | 4 kg |
The wooden elements are finished with polyurethane lacquer suitable for products used by cats and compliant with DIN EN 71-3. The colour of the wooden parts can be selected when configuring the product.
The wheel has an open construction and is not fitted with full protective guards. Intensive use may result in loss of balance, falling out of the wheel, impact with a structural element or contact with a rotating component.
These risks cannot be completely eliminated due to the nature of the product, but they can be reduced by correctly adjusting the brake, providing constant supervision and following the safety rules.
The technical condition of the wheel should be checked regularly. Pay particular attention to:
If the product is used frequently or intensively, inspections should be carried out more often.
If excessive looseness, unusual noise, increased rotational resistance or structural damage occurs, discontinue use immediately until the product has been inspected and repaired.
The product is covered by a 24-month manufacturer’s warranty from the date of purchase. Proof of purchase is required for a warranty claim.
Service requests should be sent to [email protected] and should include the order number, a description of the problem and photographic documentation.
Our products meet the highest quality standards of both, the workmanship and the used materials. Each product passes through thorough quality control before shipment, we also make every effort to ensure that the components used in their production are completely safe for cats and household members, e.g. all varnishes meet the DIN EN 71 standard which means they do not contain formaldehyde, insecticides and heavy metals. Such varnishes can be used in hospitals and even for painting toys for children.
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- 24 months warranty Door to Door
https://cat-tree-rufi.com/content/31-warunki-gwarancji
- Extended warranty program with a lifetime warranty on all connections in the products and a 4-year warranty on the rope
https://cat-tree-rufi.com/content/34-extended-warranty-program
- delivery within the EU included in the price (not applicable to accessories, beds and toys),, including full protection of the shipped goods, each package is insured for its equivalent, simple procedures for complaint of transport damage, without customer involvement, without damage protocols, etc.
- full warranty and post-warranty service, at any time you can order any part of the scraper, (even if the model has been withdrawn from production all the components are still available as spare parts)